Very disappointed in way patrons are treated. Embarrassed that guests saw and tried to use a MWR facility in such poor shape. Bedding in the cabin was so horrible we had to lay the vinyl sleeping pads on the floor to get enough support to sleep. The couch (pull out bed) was so worn you could not sit on it without feeling the metal frame underneath. The majority of the boat trailer parking was reserved for employee parking instead of guests. An overflow area was established further up the hill in the brush with weeds all over the parking pad. No employees were seen using the reserved spots. After hour patrons were being allowed to park on boat ramp causing boaters to have to use the top of a very long hill to turn around to back trailer on boat ramp. The marina docks were not secured and were allowed to drift in cove sometimes blocking entrance/exit to the cove for the boats. Rental boats were moored without and type of bumpers and allowed to shift in slip causing major damage to metal sides. The main dock was so full of paddle style boats no boat parking for patrons was available to launch or recover boats. The retail store was only seen open one time during our stay and the items for sale were only water and some small sodas. Retail store hours were posted at 9am to 3 pm. This is a weekend summer facility that offers patrons nothing. Rates were advertised at $35 a night but I was charged $40 per night. MWR is losing a vast revenue in the retail store, boat rentals and camping essentials by not serving the patrons. I felt like boaters were second class citizens at this facility. I WILL NOT use this facility again nor will I recommend to others.
October 06, 2014